Keeping Up Appearances

The Bucket (spelled: Bouquet) Residence...The Lady of the house speaking :)

Lately I was in no mood for serious and thoughtful related films. So two days ago I popped in a nearby DVD shop and rented the first two seasons from the TV Series "Keeping Up Appearances". This was probably one of the best things I did this month (or year?). Patricia Routledge starrs her character as Hyacinth to perfection and together with her little candle light suppers and her sister Violet whose house has a swimming pool, sauna and room for a pony, she manages to keep a smile on my face for quite some time of the day. Other characters, including her neighbour Liz and her trembling when it comes to handling fine bone china, Onslow and his laissez-faire attitude, her sisters Daisy and Rose with their obsession with love and passion, make this series one of the best comedies I've ever seen. So far, so good: 5/5

Some do appreciate

As I previously posted, I have been working in a reservation call centre for the past month or so. Frankly, it's not an easy job. Had it been only reservations (as it is intended to be), that would have made it easier. However, many people phone to try and get everything for free and if they do not succeed in doing so, they start calling you names that only God himself knows from where did they pick them up. Nonetheless, from time to time, you get a call from a really nice and kind person who understands that what you are doing is your job.

Yesterday evening I had quite a particular call. At first I thought the person on the line was one of those who have nothing better to do with their lives, so they phone us to let it all out. But as I went through the history of this caller, I realised that I couldn't blame him for his behaviour. The company had made quite a few mistakes in his regard. I fetched a supervisor, since my position as a call agent does not allow me to make certain decisions by myself. But apparently the supervisor was having a row with someone on a mobile phone, therefore no interest was shown as to the caller's problem. I tried to help the customer the best I could offer. And the best thing is....the caller appreciated it:

Dear *******

Thank you so much for all your help this afternoon and for being the first
person at *** ***** to actually take my complaint seriously; you handled a
very annoyed customer very professionally and calmly; you managed to solve
my immediate problem as well as making sure I got your email address correct
so you could pass my complaint on.

I'm very sorry if I was a bit aggressive....however if you read the email
you may see why I might be a bit upset!

Do show this to your supervisor....in my view you are excellent at your job.


Many thanks again

Best regards

******* *****
Managing Director
************

Yes, some do appreciate!

Scarface

This is a film that impresses you. Al Pacino at his best. Words from this movie keep getting at you, and every time they get to you...you realise over and over again the truth in them.

- "I always tell the truth, even when I lie"

- " Lesson number one: Don't underestimate the other guy's greed!"
"Lesson number two: Don't get high on your own supply."

- " I'm Tony Montana! You fuck with me, you fuckin' with the best!"

- "Every day above ground is a good day."

-"In this country, you gotta make the money first. Then when you get the money, you get the power. Then when you get the power, then you get the women"

-"All I have in this world is my balls and my word and I don't break them for no one"

-" You know what capitalism is? Getting fucked!"

-"This is paradise, I'm tellin' ya. This town like a great big pussy just waiting to get fucked."

These are just SOME of the phrases that keep on thumping on my ears. There are lots more. Just an interesting fact: this movie uses the word "fuck" 207 times in all. An average of 1.22 "fucks" per minute!!!!!